WHAT TO EXPECT WHEN WE ARRIVE!
Thanks for considering us to do the work in your home. We really appreciate the opportunity to serve you.
Having work such as this performed is like having "major surgery" done on your home. It's not something you do regularly and many of our customers have concerns about what's going to happen. We'll discuss the details of the actual installation with you further and in person before we start the work, but for now, we thought we'd give you some basic guidelines. Here's what's going to happen when we arrive at your home and during the time we're working in your home.
We promise not to arrive at your home before 8 a.m. unless requested, because we realize you have to get your family off to school and to work. We've seen contractors show up at customers' home as early as 6 a.m. and we don't think that's good manners. There's nothing quite like being awakened by the sound of a tradesman pounding on your door at the crack of dawn.
We're not going to make a lot of noise that might disturb your neighbors. We won't start unloading pipe and dropping it in the street. We won't shout at each other and we won't play loud music on the truck's radio. We also want you to know we keep our vehicles in top shape. You won't be hearing a loud muffler first thing in the morning. We'll be as quiet as can be. Promise!
We will, of course, have complete liability and comprehensive insurance coverage, and we are the only Carrier factory-authorized dealer in the Grand Island & Hastings area. This means we carry insurance coverage up to $2 million dollars. Also, should you be unhappy with your equipment in the first year, Carrier will replace it at their expense. We are a responsible contractor, and our professional licenses will be current.
None of our people will wander into parts of your home where they have no business being. We have a no-tobacco policy in our company. You can rest assured none of our people will be smoking or chewing tobacco in your home. Our employees may bring their own beverages with them and they won't leave their empty bottles lying around during the course of the job. We like to keep our work area as neat as possible.
We won't use your bathroom without your permission. We recognize this as your personal space. If you should decide to give our technicians permission to use your bathroom, we can assure you they will leave it as clean as they found it.
When we're done working, we'll clean up thoroughly and to your satisfaction. We'll go over the job with you and make sure you're happy with our work. We'll take all our trash with us when we leave. We won't fill your trash cans for you to lug out to the street.
All in all, we're going to treat you with the respect you deserve while we're working in your home.
Thanks again for your consideration. We look forward to serving you in a most professional way.